Last updated: January 1, 2024 | Effective: January 1, 2024
Raspberry HQ LLC ("Raspberry HQ", "we", "us", or "our"), located at 155 Elmont Rd, Elmont, NY 11003, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit raspberryhq.com, contact us, or use our services.
By using our website or engaging our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, email address, phone number, and business name when you submit an enquiry, request a quote, or contact us directly.
- Project Information: Details about your signage project, including dimensions, design preferences, budget, and timeline.
- Payment Information: Billing address and payment details when you place an order. Card data is processed by our third-party payment provider and is not stored on our systems.
- Usage Data: Technical information about how you use our website, including IP address, browser type, pages visited, and time on site, collected via cookies and analytics tools.
- Communications: Records of correspondence you send us via email, phone, or our contact form.
2. How We Use Your Information
- Respond to your enquiries and provide quotes for signage products and services
- Process and fulfil your orders and manage your account
- Communicate with you about your project's progress and delivery
- Send service-related notifications and updates
- Improve and personalise our website and services
- Comply with applicable US federal and New York State legal obligations
We will only send you marketing emails if you have explicitly opted in. You may unsubscribe at any time via the unsubscribe link in any email or by contacting us directly.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share it with:
- Service Providers: Third-party vendors who assist in operating our website, processing payments, and delivering orders. These parties are contractually bound to keep your information confidential.
- Legal Obligations: If required by law, court order, or government authority, including compliance with New York State law.
- Business Transfers: In the event of a merger, acquisition, or sale of our business.
4. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and analyze traffic. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
- Essential Cookies: Required for the site to function. Cannot be opted out of.
- Analytics Cookies: Help us understand visitor interactions (e.g., Google Analytics). You may opt out via browser settings.
- Marketing Cookies: Used for relevant advertising. Opt out via browser settings or industry opt-out tools.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including SSL encryption, access controls, and regular security reviews. However, no method of internet transmission is 100% secure.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes in this policy, or as required by law. Business records are generally retained for seven years in accordance with US tax and record-keeping requirements.
7. Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (where legally permissible)
- Opt out of direct marketing communications at any time
- Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal data
To exercise any of these rights, contact us at privacy@raspberryhq.com. We will respond within 30 days.
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website. Continued use of our website after changes constitutes acceptance.
11. Contact Us